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Noticeboard

 You can find our Newsletter for 2019 on the right hand side under Online Services and below this you will see "Latest News" if you then click on this you will be able to access the Newsletter on our website by clicking on "Read our Newsletter".

Anna Health Visitor will be leaving us to work at Cruddas Park due to staff shortage. Her clinic is covered here at Roseworth until 20.2.2019 and then all future baby clinics until further notice will be held at the Gosforth Clinic 9.30-12.30 on a Wednesday. Patients who wish to book future appointments need to book via telephone which can be done on the provided number 0191 2823023.

Gabapentin & Pregabalin are now classed as Controlled drugs/ medicines; they are controlled under the Misuse of the Drugs legislation.
They will be prescribed in quantities of no more than 28 days due to stricter legal controls to prevent them: being misused, being obtained illegally and causing harm.

 

 

How to make a complaint

Here at Roseworth Surgery, we want to provide you with the best possible service. If however, we some how fail to do so and upset you in any way, we do have a protocol for patients to complain. We believe in hearing every ones opinion and if there has been a negative experience for you, we would like to learn from that and keep our services to the best they can be.

You can complain verbally, email or by letter, your complaint will be formally acknowledged within 10 working days and investigated within 28 working days. We shall then be in a position to offer you an explanation or a meeting to discuss it.

 

The aim of the complaints process

  • Find out what happened and what went wrong
  • Make it possible for you to discuss the problems with those concerned, if you wish to do this
  • Make sure you receive and apology where this is appropriate
  • Try to make sure that the problem does not occur again.
 
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